Welcome to the Matisse Wine Bar website. By entering the website and placing an online order you are agreeing to be bound by the terms as detailed below.
Getting Started
You will need to be over the age of 18, have a current Visa or Mastercard credit card, an email address and a New Zealand delivery address.
Pricing and Payments
All prices are expressed in New Zealand Dollars (NZD) and are inclusive of Goods and Services Tax (GST).
Delivery is included if the delivery address is within Hawkes Bay.
Delivery charges are applicable outside of Hawkes Bay and are clearly stated at the time the order is placed.
We accept payment by way of credit card (Visa and Mastercard) and use a secure payment gateway for processing all payments. We do not retain your credit card details for future payments in order to prevent fraud to preserve security.
Making your Purchase
Once you have made your selection and submitted your order, you will receive a confirmation email, emailed to the email address provided by you on the order form.
Delivery times
For deliveries within Hawkes Bay, provided your order is made before 1pm on a business day, then we will use our best endeavours to send out your order on the same day.
For deliveries after 1pm (within Hawkes Bay), our aim is to have your order with you the next business day.
For deliveries outside of Hawkes Bay, our aim is to have your order with you within 3-7 business days.
For the avoidance of doubt, a business day is deemed to mean Monday to Friday excluding public and /or statutory holidays, regional anniversary holidays and the period 24 December to 5 January (inclusive).
Please note that we accept no responsibility for the order once it leaves us.
Returns Policy
No refund will be given if you change your mind or the wine is not to your taste.